Please check if Kandao Meeting Ultra is connected to a computer via USB. If it is, Kandao Meeting Ultra will enter USB mode, and the device's screen will automatically open the camera settings page. To enter Standalone Mode, simply disconnect the USB connection.

An hour of 1080P video recording takes up about  4-5GB of memory. An hour of 4K video recording takes up about 24-28GB of memory.

In USB mode, the resolution switch function allows you to adjust the native resolution sent to the meeting software on your computer. Many popular meeting applications only support transmission at 720p or lower resolutions, so we've provided options for 720p, as well as 4K and 1080p  to accommodate these limitations.

In Standalone mode, the resolution setting you change affects the quality of the locally recorded video using the Camera Tool. We aim to deliver the best possible image quality to our users, recommending higher resolutions like 4K or 1080p for recording. Therefore, we do not suggest using 720p for in-camera recording at this time.

Some areas have different time zones for summer and winter.
We suggest you go to **Timezone** - slide down to the bottom - **More** - **Select time zone** to select the right time for your location.

Not supported.

To avoid frequent shaking or switching of the screen, we highlight and display the speaker only after they have been speaking continuously for 3-5 seconds.

When HDR function is enabled, the system uses multi-frame synthesis to enhance the image's dynamic range, improving details in the meeting scene. However, fast-moving objects have significant displacement in multi-frame synthesis, resulting in ghosting. This is a feature of HDR function, not a camera malfunction. Disabling the HDR function will eliminate the ghosting.

The HDR and resolution switching options are hidden during meetings. They can be seen by opening the settings in the Camera Tool.

The flickering of ordinary lights/monitors is not visible to the naked eye but they do flicker rapidly. When the camera's frame rate exceeds the flicker frequency of the lights/monitors, it sometimes captures one frame as dark and another as bright, making the lights/monitors appear to flicker. 
It is recommended to turn off the HDR function in evenly lit meeting rooms and to turn it on in high-contrast scenes (such as meeting rooms with large windows and ample natural light).

No, it cannot. It is recommended to select either 4K or 1080p resolution before starting the recording.

Yes, it will. The system will remember the parameters set by the user in Standalone mode or USB mode, including smart mode, lock mode, 360° panoramic, shielded area, and video settings, and apply them to all meetings.

Yes, it does.

Any adapter that supports 15V 3A is compatible.

No, it is not detachable.

1. Ensure that the 'Screen Mirroring' feature is enabled in the settings
2. Ensure that the conferencing device and the device you want to mirror are on the same local network
3. If you need to mirror files from within the device, ensure that the conferencing application is allowed to display over other apps (This prompt will appear the first time you attempt screen mirroring, or you can manually adjust it by following these steps:
Go to Settings > Storage > Apps > Select the relevant conferencing software > Tap on the conferencing software icon > Find 'Display over other apps' > Allow it)

The HDMI IN interface can be used for wired screen sharing.

When using the device in Standalone mode, click on the "Screen Share" function within your meeting software and select "HDMI IN Wired Projection", then click "Start Now". After that, connect your computer's HDMI OUT port to the device's HDMI IN port, and you will be able to share your computer's display with local displays and remote attendees.

Alternatively, you can directly click on the "HDMI Monitor" button in the top-right corner of the homepage, and then connect a supported computer (with an HDMI OUT) to the device's HDMI IN interface. In this case, your computer screen will be displayed on the local display.

The camera is in use.

The device has finished booting up and is ready for use.

The device is either booting up or updating firmware.

Micro SD cards with FAT32 and exFAT formats are supported (up to 1TB).

a) Open the "Camera Tool" application.
b) Click the "Record" button on the interface, or short press the "Rec" button on the remote control, or long press the "Mute" button on the device for 3 seconds to start recording. The recording file will be saved to the Micro SD card.
c) Repeat the same operation to stop recording.

1. In Standalone Mode, short press the "Power Button" on the device or remote control. The system will pop up a window asking for "Shutdown" or "Restart" options and start a countdown. Short press the "Power Button" again or press the "OK" button on the remote control to shut down the device.
2. In USB Mode, the camera will remain active. To power off, disconnect the USB connection between the computer and the device, and then press the "Power Button" on the device or remote control.

Long press the "OK" button and the "Volume -" button simultaneously on the remote control for about 5 seconds until the light flashes. After successful pairing, the light on the remote controller goes out. 
Please note that after successful pairing for the first time, you can press any key on the remote control each time the device starts to automatically pair it.