Get to know Kandao Meeting Ultra
Standalone Mode Introduction
Screen Mirroring
Share Screen in a Conference
Camera Settings
USB Mode Introduction
Description of Conference Views and Resolution
Tech Specifications
User Guide
2024-12-16
First Use
Tutorial
Kandao Meeting Ultra
Firmware V2.9
Your firmware version will revert to the V2.7 state.
The Kandao Meeting Omni integrates multiple video conferencing cameras of Kandao, to cover larger rooms and involve more participants.
If you have any questions, please contact us.
Email: service@kandaovr.com
Windows V1.6.0.2
1.Support enabling and disabling the device's HDR switch (Available in Kandao Meeting Ultra V2.2, Kandao Meeting Ultra Standard S2.2, and later versions).
2.Support combinations of Kandao Meeting Ultra, Ultra Standard, Meeting Pro and Meeting S(Minimum supported firmware version: Meeting Pro V39、Meeting S V6.2、Meeting Ultra V2.1、Ultra Standard S2.1).
3.Add a feature to show a panoramic view.
4.Fix some bugs.
5.Support combinations of up to 4 Kandao Meeting S.
6.Support combinations of up to 4 Kandao Meeting Pro.
Does Kandao Meeting Ultra store or transmit any user's private information or behavior data?
Kandao Meeting Ultra does not store or transmit any user's private information or behavior data. The AI algorithm is entirely local and offline, with no online settings. The privacy policy pertains to website and official store visits and is unrelated to Kandao Meeting Ultra.
How to turn on Kandao Meeting Ultra?
Kandao Meeting Ultra powers on when connected to a power source. There are two ways to connect it:
1. Use a power cable to connect the Kandao Meeting Ultra's USB-C power port to the power adapter.
2. Use an Ethernet cable to connect the Meeting Ultra's Ethernet port to a PoE-enabled router or switch.
Why can't I enter Standalone Mode after turning on?
Please check if Kandao Meeting Ultra is connected to a computer via USB. If it is, Kandao Meeting Ultra will enter USB mode, and the device's screen will automatically open the camera settings page. To enter Standalone Mode, simply disconnect the USB connection.
How much storage does one hour of in-device recording take up?
An hour of 1080P video recording takes up about 4-5GB of memory. An hour of 4K video recording takes up about 24-28GB of memory.
Why are there only 4K and 1080P resolution options in Standalone Mode, but a 720P option is available when the camera is connected to a computer?
In USB mode, the resolution switch function allows you to adjust the native resolution sent to the meeting software on your computer. Many popular meeting applications only support transmission at 720p or lower resolutions, so we've provided options for 720p, as well as 4K and 1080p to accommodate these limitations.
In Standalone mode, the resolution setting you change affects the quality of the locally recorded video using the Camera Tool. We aim to deliver the best possible image quality to our users, recommending higher resolutions like 4K or 1080p for recording. Therefore, we do not suggest using 720p for in-camera recording at this time.
Why is there a difference between the actual time and the time I selected, even though I chose the correct time zone?
Some areas have different time zones for summer and winter.
We suggest you go to **Timezone** - slide down to the bottom - **More** - **Select time zone** to select the right time for your location.
Is the Auto Sleep function supported by Kandao Meeting Ultra?
Not supported.
Why is the speaker tracking sometimes slow?
To avoid frequent shaking or switching of the screen, we highlight and display the speaker only after they have been speaking continuously for 3-5 seconds.
Why does ghosting occur in the video when people move quickly?
When HDR function is enabled, the system uses multi-frame synthesis to enhance the image's dynamic range, improving details in the meeting scene. However, fast-moving objects have significant displacement in multi-frame synthesis, resulting in ghosting. This is a feature of HDR function, not a camera malfunction. Disabling the HDR function will eliminate the ghosting.
Why are there no HDR and resolution switching options?
The HDR and resolution switching options are hidden during meetings. They can be seen by opening the settings in the Camera Tool.
Why do monitors or lights in the video flicker? How to avoid this kind of situation?
The flickering of ordinary lights/monitors is not visible to the naked eye but they do flicker rapidly. When the camera's frame rate exceeds the flicker frequency of the lights/monitors, it sometimes captures one frame as dark and another as bright, making the lights/monitors appear to flicker.
It is recommended to turn off the HDR function in evenly lit meeting rooms and to turn it on in high-contrast scenes (such as meeting rooms with large windows and ample natural light).
Can the resolution be switched during recording?
No, it cannot. It is recommended to select either 4K or 1080p resolution before starting the recording.
Will the system remember the user-set parameters?
Yes, it will. The system will remember the parameters set by the user in Standalone mode or USB mode, including smart mode, lock mode, 360° panoramic, shielded area, and video settings, and apply them to all meetings.
Does it support wireless mouse and keyboard?
Yes, it does.
What are the specifications of the compatible adapter?
Any adapter that supports 15V 3A is compatible.
Is the screen on the Kandao Meeting Ultra detachable?
No, it is not detachable.
What should I do if screen mirroring is not working?
1. Ensure that the 'Screen Mirroring' feature is enabled in the settings
2. Ensure that the conferencing device and the device you want to mirror are on the same local network
3. If you need to mirror files from within the device, ensure that the conferencing application is allowed to display over other apps (This prompt will appear the first time you attempt screen mirroring, or you can manually adjust it by following these steps:
Go to Settings > Storage > Apps > Select the relevant conferencing software > Tap on the conferencing software icon > Find 'Display over other apps' > Allow it)
How do I use the HDM IN port? What devices are supported by the HDMI IN port?
The HDMI IN interface can be used for wired screen sharing.
When using the device in Standalone mode, click on the "Screen Share" function within your meeting software and select "HDMI IN Wired Projection", then click "Start Now". After that, connect your computer's HDMI OUT port to the device's HDMI IN port, and you will be able to share your computer's display with local displays and remote attendees.
Alternatively, you can directly click on the "HDMI Monitor" button in the top-right corner of the homepage, and then connect a supported computer (with an HDMI OUT) to the device's HDMI IN interface. In this case, your computer screen will be displayed on the local display.
What does it mean when the blue light stays on?
The camera is in use.
What does it mean when the green light stays on?
The device has finished booting up and is ready for use.
What does it mean when the green light keeps flashing?
The device is either booting up or updating firmware.
What specifications of SD card are recommended?
Micro SD cards with FAT32 and exFAT formats are supported (up to 1TB).
How to start local recording?
a) Open the "Camera Tool" application.
b) Click the "Record" button on the interface, or short press the "Rec" button on the remote control, or long press the "Mute" button on the device for 3 seconds to start recording. The recording file will be saved to the Micro SD card.
c) Repeat the same operation to stop recording.
How to power off the device?
1. In Standalone Mode, short press the "Power Button" on the device or remote control. The system will pop up a window asking for "Shutdown" or "Restart" options and start a countdown. Short press the "Power Button" again or press the "OK" button on the remote control to shut down the device.
2. In USB Mode, the camera will remain active. To power off, disconnect the USB connection between the computer and the device, and then press the "Power Button" on the device or remote control.
How to pair the remote controller?
Long press the "OK" button and the "Volume -" button simultaneously on the remote control for about 5 seconds until the light flashes. After successful pairing, the light on the remote controller goes out.
Please note that after successful pairing for the first time, you can press any key on the remote control each time the device starts to automatically pair it.
