1. Android phone specification requirement for running QooCam APP：
(1) CPU: Snapdragon S8 810 or above, Snapdragon S6 652 or above, Kirin 960 or above, Exynos 8890
or above；
(2) OS：Android 6.0 or above；
(3) Memory Size：RAM 2G or above, ROM 16G or above
(4) Phone firmware：64 bit
2. iOS specification requirement：
(1) OS：iOS 9.0 or above；
(2) Memory size：RAM 2G or above, ROM 16Gor above;
(3) Phone type：iPhone 6s or above
3. QooCam APP supported phone includes but not limited to:
iPhone 6s plus or above; Samsung S7；Samsung S8; OnePlus 5；Oneplus 6T；HUAWEI P30; Google Pixel 3X; HUAWEI mate9 Pro；Vivo X20; Huawei P10; Huawei P20; XiaoMi8; Xiaomi 5, etc.
4. Not supported phone includes but not limited to:
HUAWEI Nova 3i; HUAWEI Mate 20 Lite; HUAWEI Honor 8X; HUAWEI Y9 2019; HUAWEI Honor 10 Lite; HUAWEI Honor 20 Lite, etc.
5. Where can I find QooCam tutorial?
(1) QooCam APP.
(2) Kandao YouTube channel: https://www.youtube.com/playlist?list=PLmjwCk5juJ-9Gbz4wmUMmhwJQbs8Y9hMj
(3) Kandao official site: https://www.kandaovr.com/qoocam/how-to-shoot/
6. Is there a Facebook group for QooCam people?
Yes, please join Kandao QooCam Group: https://www.facebook.com/groups/QooCam/
7. How long does it take for a full charge?
2.5 hours.
8. How to enter QooCam USB mode?
Start QooCam;
Connect QooCam with PC via USB cable.
9. What's the battery capacity and how is the endurance
performance?
Capacity: 2600Amh
Endurance: A single full charge supports about 2 hours video taking; 3 hours photo shooting.
10. Why is my long videos divided into several short videos?
QooCam would automatically divide long videos into short ones no more than 8 minutes.
11. What’s QooCam WiFi password?
12345678
12. What’s the WiFi name of QooCam?
The WiFi name of QooCam is [QooCam+ last five number of SN series number]. An example:
QOOCAM-01435.
SN is printed in QooCam bottom.
A QooCam SN example: QC321101661.
13. Can I change my QooCam WiFi password?
No.
14. What’s the warranty period of QooCam?
Please see QooCam warranty details in: https://www.kandaovr.com/after-service/
15. How to check the camera firmware version?
Connect QooCam to the QooCam APP, go to “setting” and check the Firmware version.
16. Does QooCam support external microphone?
No.
17. Is there internal SD card in QooCam?
No.
18. What’s the size of QooCam mounting hole?
1/4 inch
19. Are there any requirement of external SD card?
U3 cards recommended;
Max capacity supported: 256G.
20. What should I do If QooCam suddenly stops working and won't
repond?
Step 1: Long hold the QooCam power button for 5 seconds to restart the camera.
Step 2: If there is still no response, please charge QooCam using 5V 2A adapter for 3 hours.
Still no luck? Please contact support@Kandaovr.com for help.
21. QooCam indicator lights status:
(1) When being charged, QooCam power light is red; charge completed, power light goes off.
(2) Blinking power lights indicate low battery.
(3) Quick flashing of shutter light indicates:
SD card is broken;
SD card is full;
22. Is it normal that my QooCam getting hot after using a long time?
QooCam has a aluminium body which is capable of dissipating heat. It will get hot after working
for a long time but it won’t affect its functionality and image quality.
We recommend you to use selfie stick or tripod for long-time shooting.
23. Is QooCam waterproof?
No.
24. What can I do when the Bluetooth remote controller cannot be
connected?
Please confirm the camera is on;
Please confirm the Bluetooth remote controller is on;
Please confirm the camera is within the range(10m-15m) of BT signal;
Please confirm the camera has entered BT mode.
Still doesn’t work? Please contact support@Kandaovr.com for help.
25. Why is the 180 3D footage Left and Right side “Mirrored” and not
“side by side”?
The source file is reversed. It would be “normal” after stitching in QooCam Studio.
26. How can I connect QooCam with QooCam BT remote?
(1) Enter QooCam BT mode: Hold QooCam shutter button until QooCam is started to enter BT mode(
indicator lights would blink blue in BT mode);
(2) Start BT controller: blue light would blink for 1-2 seconds, then it will get connected with
QooCam automatically.
(3) When they get connected, the indicate light would turn to solid blue.
27. What's QooCam remote control range?
5m-15m
28. Where can I find tutorial on how to use APP for editing?
You can find it in QooCam APP.
29. Why is QooCam APP not find in Google Play store?
QooCam 2.4 or above is 64 bit APP, if your Android phone is with 32bit firmware, you cannot found and install any 64 Bit APP.
30. Why does QooCam APP crash?
Crash a lot: Phone performance is not qualified for running QooCam APP;
Crash in specific step: There could be some bug, please contact Kandao(support@Kandaovr.com) for
support;
Crash after new version firmware or APP installation: There could be some bug, please contact
Kandao for support.
31. What should I do If the firmware transfer failed?
(1) Please check whether your Qoocam App version is the latest one.
(2) Please don’t keep the Qoocam running in the background when upgrading.
(3) Please check whether the MicroSD card is inserted in the camera.
(4) Please make sure that the camera electricity volume is above 50%.
Still no luck? please email to support@Kandaovr.com for
help.
32. What should I do if my QooCam failed to connect with QooCam APP?
(1) Turn off mobile data before connecting.
(2) Turn off VPN.
(3) Forget QooCam WiFi and connect again.
(4) Still no luck? please email to support@Kandaovr.com.
33. What's the available connection range between APP and QooCam
5m-15m
34. Why does my phone fail to find QooCam WiFi?
(1) QooCam has 2.4G WiFi and 5G WiFi, some Android phone can only connect with 2.4G WiFi. Please
double click QooCam power button to activate 2.4G WiFi and re-connect.
(2) Turn off WLAN+ experience.
35. How can I upload QooCam 3D photo to FB?
(1) Customers with dual-camera iPhone, please watch tutorial in: https://www.youtube.com/watch?v=seVSKccVOSw&fbclid=IwAR1UeJK3-xyBDXJBRUxZPWx-Is_65495FYbkJtGtLmF2XWZ7Cv7d1E2cIZE
(2) Customers without dual-camera iPhone, Please use our 3D photo feature in QooCam APP. See work
flows as below:
A. Download the latest QooCam app & refocus your 3D photo (1:1, 4:3, and minimum refocus
strength is recommended);
B. Upload it to our server via the “3D photo” feature in QooCam APP.
C. And then, within 12 hours (or sooner, like 1 minute), the 3D photo will automatically appear in
our FB page “QooCam ThreeDphoto”.
QooCam ThreeDphoto
(3) Why there are differences between dual-camera iPhone and non dual-camera iPhone in 3D photo
uploading work flows？
Because now FB only supports iPhone with dual camera lens and specific Android phones (some types
of Samsung and Pixel) to upload 3D photos.
(4) Check the link listed below for a tutorial on uploading 3D photos to Facebook from the Web.
https://www.youtube.com/watch?v=8XGZmYJ6CR4&list=PLmjwCk5juJ-9Gbz4wmUMmhwJQbs8Y9hMj&index=10&t=0s
36. How could I view the footage in VR 3D mode?
(1) View 3D videos in Facebook:
Upload a 3D video to your Facebook page, find your post. Click the ●●● on the top right corner,
then click SAVE VIDEO. Put on your Oculus Go or other VR headset, go to Facebook 360 App, scroll
down Your Videos. The video will appear on your Saved Videos list.
(2) View 3D videos in YouTube:
When you play the 180 3D footage in YouTube on desktop PC, it will show like traditional frame
video. Open the video on YouTube APP, choose the quality to 2160s, select the cardboard symbol,
and the video will play in the 3D 180 mode.
(3) The 3D 180 video in QooCam APP:
Click “APP Album”, select the 3D 180 picture/video, select the cardboard symbol, and the video
will play in the 3D 180 mode.
37. How to create 360 image for Google street view on QooCam?
https://www.youtube.com/watch?v=p3iMv9bX7ls
Please check the video tutorial in the above link.
38. What's the PC specification requirement to run QooCam Studio?
CPU: Intel Core i3 or above
CPU memory: 8G or above
GPU: NVIDIA GTX 960M or above
GPU memory: 2G or above
OS: win10 64bit, macOS 10.10.x or above
GPU Driver: Latest GPU driver
39. Why does QooCam Studio crash?
(1) Check if your PC requirement is qualified.
(2) Check If your files are normal.
(3) Contact support@Kandaovr.com if you have qualified
PC and files are with no issue.
40. Why does QooCam Studio say“The file is abnormal”?
(1) You are importing stitched QooCam files to QooCam Studio. QooCam only recognize raw
files.
(2) You are importing non-QooCam files to QooCam Studio.
(3) You changed the name of QooCam raw files.
41. Why does QooCam Studio say“The file extension is not supported”?
Supported file extension includes JPG and PNG. Please check If you are importing not supported
files.
V1.4.4.6 or above QooCam Studio(Win) support drag and drop.
42. How can I process DNG image in QooCam Studio?
(1) Process a set of DNG8 in Raw+ software. Get a merged DNG;
(2) Open the DNG in PS, Camera raw window would pop out;
(3) In the Camera raw window, click save image, select .JPG as image extension name, select JPEG
as image format, select All metadata. Save settings, click open image to enter PS main editing
page;
(4) Shift+Ctrl+S: save the picture as JPEG type image;
(5) Stitch the .jpg image in QooCam Studio.
43. Why does QooCam Studio say “the file is abnormal” even when I
import a QooCam JPG?
(1) The JPG you imported into QooCam Studio is originally DNG, you converted the DNG to JPG in a
wrong way.
(2) The JPG is with issue, please send the image to us for a check.
Our email: support@kandaovr.com; service@kandaovr.com
44. Can I edit my QooCam videos/photos in QooCam Studio?
QooCam Studio has no editing feature yet.
You can only stitch your QooCam files in QooCam Studio.
45. Where can I find QooCam Studio guide?
46. Where can I download QooCam Studio?
